1 reviews | Active since Feb 2017
REAP OFF
<p>I had a challange with mtn everytime when I recharge in the evening following morning my airtime will be deducted even if I have data or my phone is off.</p> <p>Sometimes when my airtime disappears I reboot my phone and it comes back,but latetly it does not.</p> <p>when I call them they keep giving explanation that doesnt make sense at all ,like I have subscribed to some programe of which I did not .</p> <p>I am sick of always having to worry whenever I buy airtime.because it always disappears.</p> <p>this is a complete reap off and I am so sure that mtn know about this.</p>
Dear Samukelisiwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please note that besides Internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
For any further enquiries and or assistance kindly contact our 173 call center.
I hope that you find the above helpful.
Thank you
Kind regards
MTNSA
Best regards,
Dear Samukelisiwe,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention. Please note that besides Internet usage your handset can also generate charges via upgrading of data applications and automatic running of same.
For any further enquiries and or assistance kindly contact our 173 call center.
I hope that you find the above helpful.
Thank you
Kind regards
MTNSA
Best regards,