HS
Hendrik S

1 reviews | Active since Jan 2017

10 Jan 2017, 11:23

Realy bad service

<p>I have never had such bad service from a company before. I am a contract client of Mtn for over 20 years with 4 lines. I always paid on ********** 185 which is now pay as you go.My wife and I are now battling with Mtn about a account payment of R3000 for many months.we have send e mail prove to how many people there that we paid.they keep on telling us that it is not paid.we even put it on facebook.just nothing.what more must we do.is that the way they service there old clients?they don't come back to us.no feedback.not even the supervisors or managers after we send how many e mails. We also have been complaining about realy bad signal service by us in evander for nearly 3 years.nothing.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply20 Jan 2017, 10:10
Official

Good day Hendrik.

Thank you for post.

Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.

Please provide us with the details of the agents you liaised with in order for us to look further into the matter and resolved this as soon as possible.

We sincerely hope that we are able to restore your faith in us.

Kind regards