1 reviews | Active since Dec 2013
REALY BAD SERVICE
I have made several attempts to either terminate my current MTN 100 top up contract or have my sister upgrade to a new contract/phone in Cape Town on my behalf, with no success. I am currently working on a cruise ship in the USA and have my contract sim card with me which I don't use!!!! My solution was for me to grant permission to my sister in Cape Town-SA to upgrade to a new phone/contract on my behalf as a gift to her seeing that I am a valued customer as I am still paying my current contract and not even being able to use it. I have also tried to terminate the contract before I left but couldn't do so as well. Now I am paying for something I do not use!!!!! Never experienced such poor assistance/ service in the many years I have been with MTN, I have never skipped one payment or paid late...why cant they help me with this one request? i can uograde online however a consultant will not be able to reach me via telephone call only email. please assist.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract only expires 2016-01-13. If you require to cancel the contract and convert to prepaid this can be done on the 14-1-2016.
If you require to go ahead with the prepaid migration you can fax the request to us on ***.
If you require for the upgrade to be done via your family member you need to write the letter sign it and attach the certified ID copy with. Your family member then can visit any MTN shop for the upgrade to be done on your account.
We have sent the request to the upgrade department to assist you with the upgrade request via email.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Please take note that the contract only expires 2016-01-13. If you require to cancel the contract and convert to prepaid this can be done on the 14-1-2016.
If you require to go ahead with the prepaid migration you can fax the request to us on ***.
If you require for the upgrade to be done via your family member you need to write the letter sign it and attach the certified ID copy with. Your family member then can visit any MTN shop for the upgrade to be done on your account.
We have sent the request to the upgrade department to assist you with the upgrade request via email.
Kind Regards,
Alice van der Merwe
***