Really ****ty service from MTN.

If I could give 0 stars, I would.

I am so unhappy with this service provider's service that I can cry. I bought an iPhone 12 in May, the iPhone was faulty and I had to return it to MTN early in September since it was still under warranty. It took about a month for them to approve my claim and let me know that I can get a new iPhone since the other one is unfixable.

Now, almost a month later. I still do not have my phone, they approved me to get a new phone but none of the branches that I can actually get to, has any stock of any iPhones. I have been sent around from branch to branch and everywhere I go, people just pull up their shoulders telling me that their warehouse do not have any stock. How does that happen!? Even when I phoned MTN SA, they kept telling me to refer to their branch... It is not my job to check on the branches once a week since I am paying a contract fee. If I could cancel my contract with MTN, I would have, I am very much disappointed by their service.