Really Really Bad Customer Service by MTN East Rand Mall

In Aug 2021 I app**** for a new line on my cellphone contract for my daughter. First of all - the phone took forever to arrive and in that 3 week period trying to get hold of Daniella at the East Rand Mall Branch - shop 154 - was not a small task! Eventually we received a call to come and collect the phone and sim. We were told that the sim would be activated within 24 hours - well it has been 2 months and still not activation!!!! Last week I visited the store and the store manager Xolani promised to sort it out and have an answer by Friday last week (22 Oct) - I am still waiting for a call. When phoning head office to lodge a complaint the same sad situation that you get steered from one automated option to the next. Not even speaking to an agent in customer service helps. You now have to email everyone!!! Eventually got hold of Xolani this morning - and him apologising for not doing anything because he was on training and he is awaiting the area manager and the line manager to give approval on solving this issue!! When asked for the Area managers name he refused as he will sort it out!!! So after almost 3 months - I am still sitting with a SIM card that is not activated - with MTN giving really really poor customer service to resolve this - I am ready to close all my accounts with them. And I highly recommend that you avoid going to this particular brand at East Rand Mall. I am sure I am not the only one experiencing this with them!!