RG
Rachel G
1 reviews | Active since Apr 2020
08 Apr 2020, 14:24
Really poor lockdown service
Hi, I have paid my account in fulll via EFT the day after lockdown was called for, but regardless of this I have received a message from MTN yesterday saying my services have been suspended due to Non-payment!! Not getting through to any consultants on the customer care line!!! Where's the services during lockdown?!
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MTN South Africa's replyOfficial
08 Apr 2020, 16:43Good day Rachel,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, in the interim we are reconnecting you lines and put in place a payment arrangement for a week. We will send you an email please forward the proof of payment so that we can send it to our Banking team to track the payment and allocate.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, in the interim we are reconnecting you lines and put in place a payment arrangement for a week. We will send you an email please forward the proof of payment so that we can send it to our Banking team to track the payment and allocate.
Kind Regards,
Complaints Management Team
Nonz.
Best regards,
MTN South Africa's reply08 Apr 2020, 16:43
Official
Good day Rachel,
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, in the interim we are reconnecting you lines and put in place a payment arrangement for a week. We will send you an email please forward the proof of payment so that we can send it to our Banking team to track the payment and allocate.
Kind Regards,
Complaints Management Team
Nonz.
Thank you for taking time to raise your concerns with MTN.
Kindly accept our apologies for any inconvenience caused, we have reviewed your account and the payment is not reflecting yet, in the interim we are reconnecting you lines and put in place a payment arrangement for a week. We will send you an email please forward the proof of payment so that we can send it to our Banking team to track the payment and allocate.
Kind Regards,
Complaints Management Team
Nonz.
Best regards,