Really Pathetic service
<p>Mtn promises that Danny will call me and he does not.</p> <p> </p> <p>Willem Loot promises that he will call and he does not.</p> <p> </p> <p>Mtn promises someone from Retentions will call, and they never do!</p> <p> </p> <p>Mtn promises two free months subscription, and does not give it anyway.</p> <p> </p> <p>What can Mtn do, make promises and not keep it!</p>
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that the 2 months subscription fee of R1,118.00 was adjusted in your contract account on the 20/07/2017 after the debit order was already sent into your bank account,the next debit order will be end of september .
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***1
Thank you for your post.
We acknowledge the receipt of your complaint.
Kindly receive our sincere apologies for the inconvenience caused.
Kindly be advised that the 2 months subscription fee of R1,118.00 was adjusted in your contract account on the 20/07/2017 after the debit order was already sent into your bank account,the next debit order will be end of september .
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***1