really pathetic *********** staff

I send my phone in for warranty assessment. Andrew McArthur fails to tell me I need to add the charger and head phones (Whats in the box). A week later still no news from the repair centre. I then have to drive out to the store to be informed of the above. After being providing the in box goods I am promised by the store manager “Gavin” that he will personally take in the phone. NO this was not done. GAVIN is not at work so some other *********** sends it via Courier. Now the *********** tells me another 2 weeks before it reaches the repair centre. No wonder MTN is loosing clients.