Really not happy with lack of service
My cellphone has a software issue, after going to mtn in the Boulders shopping center to book a repair I was told to rather take it to the manufacturer's repair center myself. What ticks me off is that I don't have a contract with the cellphone manufacturer but with mtn. I felt like I totally wasted my time because I didn't even spend 1 minute at mtn before I was dismissed without even the slightest effort at assistance. After almost 2 years in a contract with them this was the first time I needed help from them and sadly I felt bitterly discouraged
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Replies (2)'s updateReviewer Update
04 Feb 2018, 02:58The reason I took my phone to your store is because you have a relationship with the manufacturer. You bought the phone from the manufacturer before selling it to me. I’m well aware that you don’t have spares and parts at your stores but you do have contact with various device manufacturers. The message I’m getting not only from your reply but your employees attitude at your store is, basically I’m on my own. I wonder how many of your clients you’ve inconvenienced by simply turning them away or rather “encourage” them to go to a service center themselves. I’m very disappointed I must say.
's update04 Feb 2018, 02:58
Reviewer Update
The reason I took my phone to your store is because you have a relationship with the manufacturer. You bought the phone from the manufacturer before selling it to me. I’m well aware that you don’t have spares and parts at your stores but you do have contact with various device manufacturers. The message I’m getting not only from your reply but your employees attitude at your store is, basically I’m on my own. I wonder how many of your clients you’ve inconvenienced by simply turning them away or rather “encourage” them to go to a service center themselves. I’m very disappointed I must say.
's updateReviewer Update
04 Feb 2018, 02:58The reason I took my phone to your store is because you have a relationship with the manufacturer. You bought the phone from the manufacturer before selling it to me. I’m well aware that you don’t have spares and parts at your stores but you do have contact with various device manufacturers. The message I’m getting not only from your reply but your employees attitude at your store is, basically I’m on my own. I wonder how many of your clients you’ve inconvenienced by simply turning them away or rather “encourage” them to go to a service center themselves. I’m very disappointed I must say.
's update04 Feb 2018, 02:58
Reviewer Update
The reason I took my phone to your store is because you have a relationship with the manufacturer. You bought the phone from the manufacturer before selling it to me. I’m well aware that you don’t have spares and parts at your stores but you do have contact with various device manufacturers. The message I’m getting not only from your reply but your employees attitude at your store is, basically I’m on my own. I wonder how many of your clients you’ve inconvenienced by simply turning them away or rather “encourage” them to go to a service center themselves. I’m very disappointed I must say.