CE
Christa E
1 reviews | Active since May 2016
14 Oct 2016, 09:35
Really...NO STOCK??
<p>I was notified that I can upgrade my contract (after being with MTN for YEARS)...Nicolette Naidu emailed me and we've been in contact and I was told that there are no stock of the required handset...It's been a month and now I'm not getting ANY feedback from nobody?? How is this possible? CUSTOMER SERVICE is POOOOORRRRR!! Can you please contact me and let me know when I can expect my upgrade and new handset CAT S60?? It's not so difficult...a month and nobody can find a handset NOWHERE?? Please contact me as Nicolette failed to do so after numerous requests per email...</p>
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MTN South Africa's replyOfficial
17 Oct 2016, 13:33Good day Christa Engelbrecht,
Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our MTN Direct department does not have stock of the CAT S260 currently, once they have stock you will be contacted.
Alternatively you may request to upgrade with a different handset.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,
MTN South Africa's reply17 Oct 2016, 13:33
Official
Good day Christa Engelbrecht,
Thank you for your post,
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that our MTN Direct department does not have stock of the CAT S260 currently, once they have stock you will be contacted.
Alternatively you may request to upgrade with a different handset.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Best regards,