hM
hazel M
1 reviews | Active since Aug 2013
16 Nov 2016, 08:24
Really MTN???
<p>About 2 months ago I published a review of poor service from MTN, got a reply, and since then it has got progressively WORSE. To summarize - I was charged R3000 and then R6000 (Approx) values in May and June this year for data on my modem. However, when I took out my contract, my data usage was capped so I could not use more than 2Gb per month. I have since gone through HELL - been disconnected and reconnected monthly, spent hours on the phone to *********** call centre staff, sent email after email to various parties etc. I was disconnected completely at the end of October and handed over to the legal team. Not only did they take almost a week to contact me (I was told 24h) but thereafter they did not help me at all. I am not paying a bill which I dispute. I have asked mtn for proof of data usage and none has been supp****. I have also asked why my data usage was supposedly allowed to exceed the stipulated capped amount. No response. The only reply I have been given is that I will only be reconnected once the outstanding balance is paid. I have been with MTN for 21 years. I have now wasted hours of my time, lost important business, am unable to do any online banking or payments and all because MTN is ***********!! What next? I am paying more than my monthly subscription fee every month and cannot use my cell phone or modem whilst they sort out the query and provide proof to me. Feedback would be nice!</p>
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
16 Nov 2016, 21:41Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply16 Nov 2016, 21:41
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please note that a billing query has been logged for investigation, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
hM
hazel M's updateReviewer Update
17 Nov 2016, 07:58As a reply, a billing query has been logged each and every time I have been disconnected, which is monthly since June. End of October I was disconnected and this time I was NOT reconnected after querying. So what is new? I have paid for November but am still disconnected. I believe that until MTN has resolved this issue, I should be reconnected. I have lost business, many hours of my own time and cannot even do internet banking without connection. I get a surephrase sent to my phone. What is MTN trying to do? FORCE me to pay a bill which it is impossible for me to have incurred?? That is theft!
hM
hazel M's update17 Nov 2016, 07:58
Reviewer Update
As a reply, a billing query has been logged each and every time I have been disconnected, which is monthly since June. End of October I was disconnected and this time I was NOT reconnected after querying. So what is new? I have paid for November but am still disconnected. I believe that until MTN has resolved this issue, I should be reconnected. I have lost business, many hours of my own time and cannot even do internet banking without connection. I get a surephrase sent to my phone. What is MTN trying to do? FORCE me to pay a bill which it is impossible for me to have incurred?? That is theft!