SR
Sthembile R
1 reviews | Active since Aug 2015
19 Sept 2017, 00:52
Really !!!!!!!! HOW LONG SHOULD I WAIT!
I was told by Alice Van der Merwe that my refund will reflect in my bank account within 5 days, its not more than 5 days now!!!!!!!!!!!!!!!! I hope it was not transferred to my FNB account as I did mention to the gentleman I spoke to first time I requested for this refund that it should be transferred to my Capetic bank. Every detail should be on the system or listen to the call recording. I will also be glad to send you the call recording ... This is starting to **** ME OFF!! because I have been sooo patient with this matter!!!!!
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Replies (2)
MTN South Africa's replyOfficial
21 Sept 2017, 09:35Dear Sthembile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note the refund will be processed as per reference ***. Kindly allow for up to 72 hours for the funds to reflect in your account.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
MTN South Africa's reply21 Sept 2017, 09:35
Official
Dear Sthembile,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
Kindly note the refund will be processed as per reference ***. Kindly allow for up to 72 hours for the funds to reflect in your account.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
SR
Sthembile R's updateReviewer Update
25 Sept 2017, 11:2772 hours has pass already no money is reflecting in my bank account !!!! Are you guys fooling around or what!!!
SR
Sthembile R's update25 Sept 2017, 11:27
Reviewer Update
72 hours has pass already no money is reflecting in my bank account !!!! Are you guys fooling around or what!!!