REALLY DISAPPOINTED WITH MTN AND THEIR STAFF MEMBERS

<p>I took a contract with MTN a year a go and the agreement was that i pay for it over 2 years. The contract was due to expire last year 24 September 2016.</p> <p>I went to MTN shop in the Northwest (Potchestroom) in Mooi Riverwalk mall to do the cancelaltion.</p> <p>The consultant who was helping me to terminate my contract was Jacques, he did everything and i signed some documents and i was told the contract termination will take up to 21 days to be resolve. i was happy as i wanted nothing to do with MTN.</p> <p> </p> <p>In January 2017 i had to do a follow up since i got not communication feedback from MTN or anyone to tell me that the contract termination was successful. I called the call center and they told me my line was still oopen, contract was never terminated and you are to pay MTN next month as we are going to bill you.</p> <p> </p> <p>I paid MTN last year as my last payment and why are they billing me for the consultant didnt do his job? i was then assisted by someone over the phone who managed to cancel the contract.</p> <p> </p> <p>I pleade with MTN SA to bill the guy who was nigligent, it not my fault that he was in the december mood or came to wok drunk that day.</p> <p> </p> <p>I would really appreciate if you can settle / resolve the matter before the 13 Feb 2017 and charge your employer and not me.</p> <p> </p> <p>Thank you , my MTN contract number is available on request </p>