IS
Irvin S
1 reviews | Active since Jul 2019
01 Aug 2019, 21:01
Really disappointed...
I am Really disappointed in MTN. I app**** for the LG Q60 on the 30st of July and I got an email stating that a consultant will give me a call in 48 hours to finalize the deal but no one called and this is the 2de time it happened I really don't know what's going on at MTN because they are only company that doesn't want any new customers. But anyway the phone that I wanted has been pushed up to R230 from R199 pm and I just can't seem to get hold of the call center this is a real injustice!!
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Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
22 Aug 2019, 19:15Good Evening Irvin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the ID number that was used to apply for the contract, I will check the systems and advise further.
Please select private reply when posting on Hello Peter, so I can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the ID number that was used to apply for the contract, I will check the systems and advise further.
Please select private reply when posting on Hello Peter, so I can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's reply22 Aug 2019, 19:15
Official
Good Evening Irvin
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the ID number that was used to apply for the contract, I will check the systems and advise further.
Please select private reply when posting on Hello Peter, so I can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please can you provide me with the ID number that was used to apply for the contract, I will check the systems and advise further.
Please select private reply when posting on Hello Peter, so I can view the number.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm Regards
Jessica
Complaints Management team
Best regards,
MTN South Africa's replyOfficial
26 Aug 2019, 09:17Good Day Irvin
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please can you provide me with your ID number so I can check on the status of your application.
Warm Regards,
Jessica
Complaints Management team.
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please can you provide me with your ID number so I can check on the status of your application.
Warm Regards,
Jessica
Complaints Management team.
Best regards,
MTN South Africa's reply26 Aug 2019, 09:17
Official
Good Day Irvin
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please can you provide me with your ID number so I can check on the status of your application.
Warm Regards,
Jessica
Complaints Management team.
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please can you provide me with your ID number so I can check on the status of your application.
Warm Regards,
Jessica
Complaints Management team.
Best regards,
MTN South Africa's replyOfficial
27 Aug 2019, 10:46Good Day Irvin
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please be advised that you may also contact our MTN Direct sales department on ***. They will glad to assist you with a contract application. The call will be free from any MTN number.
Warm Regards,
Jessica
Complaints Management team.
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please be advised that you may also contact our MTN Direct sales department on ***. They will glad to assist you with a contract application. The call will be free from any MTN number.
Warm Regards,
Jessica
Complaints Management team.
Best regards,
MTN South Africa's reply27 Aug 2019, 10:46
Official
Good Day Irvin
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please be advised that you may also contact our MTN Direct sales department on ***. They will glad to assist you with a contract application. The call will be free from any MTN number.
Warm Regards,
Jessica
Complaints Management team.
Please note that I tried calling you on ***, Unfortunately there was no answer.
Please be advised that you may also contact our MTN Direct sales department on ***. They will glad to assist you with a contract application. The call will be free from any MTN number.
Warm Regards,
Jessica
Complaints Management team.
Best regards,