Really bad service mtn network coverage
<p>I have sent through a complaint to mtn on the 26th July 2016 regarding network coverage issues In my area . I was advised their investigations take up to 10 working days. after the waiting period I queried with them again and again and their response is Y'ello!Your complaint with reference number ********** has been escalated for assistance. 6 months passed and they keep on sending me the same response without any positive feedback. I am really disgusted with their service. </p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Best regards,