LK
Llewellyn K
1 reviews | Active since Sept 2018
27 Nov 2018, 15:57
Really bad service from an accounting point of view...suspending account!!!!!
I received a message this morning that I need to pay Rx to avoid suspension of the account within 48 hours. However trying to dial out it states that my services are already suspended and I must contact accounts I always pay on the 30th or there about, but received an urgent notice of a billing change done by MTN on the 30th of October, but seems to me that MTN has now brought the due date forward as well . Dialled the call centre and they advised that payment is actually now due on the 25th of every month
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MTN South Africa's replyOfficial
28 Nov 2018, 10:18Good day Llewellyn
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment made, it is reflecting on our system. The account is now reflecting a current balance.
Please note the reason for changing the billing dates is to improve and align billing and our operational systems. MTN’s primary objective is to enhance customer experience going forward.
Thank you for the payment made, it is reflecting on our system. The account is now reflecting a current balance.
Please note the reason for changing the billing dates is to improve and align billing and our operational systems. MTN’s primary objective is to enhance customer experience going forward.
Warm regards,
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply28 Nov 2018, 10:18
Official
Good day Llewellyn
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for the payment made, it is reflecting on our system. The account is now reflecting a current balance.
Please note the reason for changing the billing dates is to improve and align billing and our operational systems. MTN’s primary objective is to enhance customer experience going forward.
Thank you for the payment made, it is reflecting on our system. The account is now reflecting a current balance.
Please note the reason for changing the billing dates is to improve and align billing and our operational systems. MTN’s primary objective is to enhance customer experience going forward.
Warm regards,
Mazwi Zuma
Complaints Analyst