Really Bad Service!!!!!

If a negative rating were available that would be more appropriate!!!

I emailed details of my complaint to MTN on Friday at around 1:53pm and then forwarded that same email to the correct .com email address at around 2:56pm as I realized I had originally emailed it to a .co.za email address. That being said, the email I sent to the .co.za address didn't bounce so I assume it must also have gone through.

The email I sent to the .com address returned an automated reply advising me that MTN would get back to me within 24 business hours (i.e. 3 working days), that's a ridiculous turn around time and I sent a third email to en email address provided to me by the MTN Head Office switchboard operator stating as much, i.e. that's it's ridiculous for me to have to wait 3 business days which would work out to 5 consecutive days in this case. After all, I've had to endure 3 weeks of continual frustrations before I got the point of emailing MTN with my complaint.

I'm not going to go into the actual complaint which also hinges on my past experiences with MTN but I will say that it's now at the stage where I'm considering emailing the National Consumer Counsel as well as ICASA. And if neither of these two organisations are able to force MTN act appropriately and conduct themselves in a proper manner then maybe the negative publicity they'll receive will do so.

South African companies need to be held accountable for the shocking service they deliver to their customers. Customers should not have to drive the query resolution from start to finish, the company's staff should get involved and take ownership of their customers' queries.