Really bad Service!

I am furious for the poor service I have received from MTN. I was at the Carletonville branch multiple times without any luck resolving my issue.

I sent a complaint to MTN on the 14th of March 2022 that reads as follows: "Hallo; My name is Kearney. ID:*** My account was in arrears And i made a full payment in store on 2022/02/23(BA***) I can still not do a sim swop because my number does not exist on the system. After speaking to the legal department im stil left without an answer. PLEASE ASSIST ME A.S.A.P ***"

I received an email back on the 15th of March asking my ID number and telephone number. I rep****. in this email it stated they would get in touch between 24 and 48 hours.

Now it is has passed yet again and still no word from MTN Head Office. This is poor service even after paying my account! I am going to cancel my contract and spread the word about this poor service from MTN.

The service received is horrible and I can't believe I have been a client so long.

Very disappointed.

Kearney Erasmus