1 reviews | Active since Jan 2010
Really Bad Service
App**** for new contract in December 2015 on a MTN Corporate package, with split billing for my Cell Phone allowance at work, which I found out in the week they never added to my account and now I have to run around and have to do their job. <br> <br> My brand new Galaxy Note 4 also has a faulty battery which I took back on 19 February 2016 after 2 weeks they phone my to collect new phone only to find they don't have any stock and have to back maybe next week. Every time you go to that store you have to go back multiple times, due to either network down or some other excuse. <br> <br> They supp**** a body glove glass screen protector worth R200 which does not even work that nice on the Galaxy Note 4 since it stands up at the edges. Because I was supp**** a phone with faulty battery they probably going to make it my loss to buy another one.<br> <br> Not to even mention all the time and petrol wasted going to their shop on multiple occasions.<br> <br> This is the worst service I have experienced in a very long time.<br> <br> Regards<br>
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that we have escalated the matter to the management team of MTN Store Richards Bay for urgent attention
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly be advised that we have escalated the matter to the management team of MTN Store Richards Bay for urgent attention
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Kind Regards,
Zukiswa
REQ:***