Really bad service

I was offered telephonic a MTN uncapped Wifi deal on the 12 February which I gladly accepted as the deal was irresistible at R499,00 per month. As consumers we looking at the best price for the ultimate benefit. I received an email on the 14 February advising the deal was approved with a account number and billing number. I was told that it will take a maximum of 10 days to deliver. Firstly there is no contact number there's only voice recordings which can not assist with a follow up no human interaction at all. I took the time to go to the Southgate branch where I was given an email address I send an email on the 2 March to inquire I was told the stuff is with the logistics company that does the delivery of must call them to my dismay I held on for 30 minutes without speaking to a person I than opted to leave my number on their system for a call back, to date I haven't heard from them. I send another follow up email to MTN on the 29 March where I received a auto response with *** without any feedback instead I got a auto response with ref #*** saying the query is closed. Than I received a call on the 15 April whereby the consult asked why did I cancel the service. Keep in mind that time I'm still waiting for service. So MTN cancelled the request without my consent I cancelled my previous service and now I spend unnecessary more on data because of MTN negligence. Had I known this was going to be the outcome I would have just stayed with my previous service provider. So much for drama no answers the consultant was going to transfer me to another department but instead ended up cutting the call. I'm really frustrated at this stage. I can be contacted on *** should someone from MTN even care to do their work. Ms. PE Campbell-Bessit