Really bad MTN

MTN is at it again. So my home internet plan was up for an upgrade or rather 16th of Feb 2025 was the last day for the contract.

I wanted to upgrade, but was advised by MTN that i cannot because it was discontinued. This was also verified by instore staff. When speaking to a consultant face 2 face, 2 of them advised me that I will need to cancel after the 16th of Feb and then apply a for a new month 2 month. I called in to the customer care to cancel and the advisor said they are wrong, it's a 30 notice period. So there's the 1st ***** up. 2ndly MTN changes my subscription from R351.93 to R673.91 and yet they sent me a email stating that as of 11th Feb 2025 they will be migrating me to a package for R295.

Y'ello Johnathan,

At MTN, our priority is to ensure that you always receive the best customer experience and the most competitive service offerings. In line with this commitment, we have recently reviewed our post-paid price plans.

Below is the wording from their email:

We would like to inform you that your current price plan Home Unc FLTE 10Mbps FUP 500GB 2Mbps with *** will no longer be available.

However, to ensure that you continue to enjoy seamless service, we are pleased to offer you a new plan that provides similar or enhanced value, with pricing as close as possible to your existing plan.

Home Starter Please note that MTN will automatically migrate you to the suggested plan from 11 February 2025.

If you feel that this plan does not meet your needs, you are welcome to visit any MTN store within the next 7 days or contact our call center. We will gladly assist you in finding a plan that better suits your preferences.