SP
Shevon P
1 reviews | Active since Aug 2014
30 Apr 2015, 09:31
Really Bad Customer Service
I have paid up my MTN account in 2009. I have received a call to advise that i have money outstanding. I have been trying to speak to an agent to tell me what is going on for the past two and a half weeks. I have called and emailed for feedback and no body gets back to me. I am beyond frustrated and completed disgusted!! I would like someone to call me back!
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Replies (1)
MTN South Africa's replyOfficial
13 May 2015, 15:43Hello Shevon77,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Please be advised that the account was handed over to SSDA for collection and their number is ***,according to the history on the account the payments were done directly to them.Please confirm with them if you have received confirmation that the acccount was settled.
Regards
Refilwe
req:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Please be advised that the account was handed over to SSDA for collection and their number is ***,according to the history on the account the payments were done directly to them.Please confirm with them if you have received confirmation that the acccount was settled.
Regards
Refilwe
req:***
MTN South Africa's reply13 May 2015, 15:43
Official
Hello Shevon77,
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Please be advised that the account was handed over to SSDA for collection and their number is ***,according to the history on the account the payments were done directly to them.Please confirm with them if you have received confirmation that the acccount was settled.
Regards
Refilwe
req:***
Thank you for posting.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused.
Please be advised that the account was handed over to SSDA for collection and their number is ***,according to the history on the account the payments were done directly to them.Please confirm with them if you have received confirmation that the acccount was settled.
Regards
Refilwe
req:***