Really bad /awful service

<p>11 weeks ago my five (5) month old Cat phone gave me problems, I took it back to the local shop (Mtn Riverwalk ) to send it for repair. The lady at the shop printed the for then gave it to me to check my details before she send it of for repair. Six weeks later I asked if the phone were back , she told me it is not back but she will phone and ask them, they rep**** by telling her that they did send me an sms indicating it will cost me R 3000.00 as the phone is out of guarentee. I said I did not receive any sms and the lady at Mtn told them it eas only 5 months old and still under guarentee. The repair center then changed their story and said no papers were included in the box, If that is the case where did they get my nr from to send an sms to say what it will cost.</p> <p>They then rep**** they will send it back to the local store where new forms must be printed and it be send back. </p> <p>Now another 5 weeks later I am told the phone will be replaced with a new one, </p> <p>Another 10 days later no phone , they just reply the phone will be replaced by repair center but they has no stock ?????????.</p> <p>The local lady do follow up every second day but even she can get no results. I did go onto Mtn's web site and got an email adress at the support section = Webmaster#mtnsp.co.za= where four emails were returned undelivered.</p> <p> </p> <p>This is un acceptable as they do not help or deliver any service and four months I pay for a product I do not have</p>