Really bad and uncaring customer service

We visited the MTN store in the V&A Waterfont for a replacement SIM, but also to figure how to do the change-over from an old phone to a new phone. The service was utterly shocking. Don’t know if it was just this specific guy that helped us, but we later left the store, totally flabbergasted that a store in the Waterfront can be like that. We arrived with ID and proof of address, only to be told they want an affidavit from the police station! Apparently, that is the procedure. So we have to leave, go to a police station, and come back, just to replace a faulty SIM. Neither Vodacom nor Cell C require any such thing from their clients. Then we asked if he can either help with transferring data from the old phone to the new phone (Samsung), or give advice on how to do it ourselves. He could not do that. He said we must go to Vodacom or Samsung and pay to have it done. He could not even explain about the Smart Switch app on the phone. The app makes it SUPER easy, but we simply did not know about it. Surely HE knew about it, and that it comes with the new phone, already installed. He had an air of complete indifference, not interested in helping at all. We went to Vodacom, just for advice (since I’m with MTN), and the staff were amazing. We left, knowing about the Smart Switch app and exactly what to do. Thanks to Vodacom!