PS
Phumzile S
1 reviews | Active since Dec 2015
19 Feb 2016, 04:59
Really
Haibo MTN my airtime keeps disappearing when I have data available still. I mean how does this happen?? This is is the 3rd time happening and I really don't know I call the call center they are not helpful I mean I have minutes and I have data and I have airtime and then next thing airtime gone with data and minutes available. How ??? Why?? I've lost more than 100bucks one unsubcribes from the recurring stuff that I did not subscribe to then however it doesn't get removed im tired of being mistreated like this I mean I've been loyal but I keep getting ****** I am really going to cancel my contract Shem I can't deal no ways.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
19 Feb 2016, 20:43Hello Appleberrypie,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: SMC/***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: SMC/***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
MTN South Africa's reply19 Feb 2016, 20:43
Official
Hello Appleberrypie,
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: SMC/***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please note that a billing query has been logged for investigation, reference number: SMC/***.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,