LM
Lebogang M
1 reviews | Active since Jan 2015
12 Feb 2015, 08:32
really
Since I logged a complaint on 29 January 2014, nobody at mtn has even made an effort to resolve my query. it's two weeks down the line and i'm still getting no feedback. my airtime allocation is non-existent and my billing is up to shhiiit. so really, **** mtn.
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MTN South Africa's replyOfficial
24 Feb 2015, 14:14Hello leflow7,
We are truly sorry for the delayed response and for any inconvenience cause. It is not our intention to have dissatisfied you in any way.
We do see that your billing issue (REQ:***) was escalated to our Billing Department and is currently in the queue for resolution.
We do apologize for the delay with the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience cause. It is not our intention to have dissatisfied you in any way.
We do see that your billing issue (REQ:***) was escalated to our Billing Department and is currently in the queue for resolution.
We do apologize for the delay with the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply24 Feb 2015, 14:14
Official
Hello leflow7,
We are truly sorry for the delayed response and for any inconvenience cause. It is not our intention to have dissatisfied you in any way.
We do see that your billing issue (REQ:***) was escalated to our Billing Department and is currently in the queue for resolution.
We do apologize for the delay with the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the delayed response and for any inconvenience cause. It is not our intention to have dissatisfied you in any way.
We do see that your billing issue (REQ:***) was escalated to our Billing Department and is currently in the queue for resolution.
We do apologize for the delay with the request.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,