Reallocation of payment not done for almost 2 weeks

I've been waiting for nearly 2 weeks now for a payment to be re-alocated to the correct number. In the mean time my account is being locked then unlocked every single day now. This is horrific an absolute terrible and unprofessional service. It was given to the relevant people nearly 2 weeks ago, and still nothing. I am about to complain to the ceo's office. The ceo should not have to deal with those sort of thing due to *********** staff or management. But in this case, I'd say the ceo steps in and finds out what the problem is. I'm having to buy data on a prepaid number to keep my wife on the internet. Meaning it's costing me more money with another service provider when mtn is currently my service provider. This is terrible service.