Real sh*tty service MTN

Mtn has officially lost me as a customer. First of all their customer service is the pits. You wait a long time to get through to someone and if you are lucky enough to get through to someone they will legit hang up on you. If not that then there's always a system issue and they need to transfer you, only for the line to be dropped. There really is no customer service at Mtn. The agents are cold and rude. There's like one nice agent there. There's no sense of urgency when handling our queries. It's like you are an annoyance to them. I've had so many instances of terrible customer service with MTN that it's like I'm in an abusive relationship because my stupid *ss keeps going back. I just called to upgrade my contract for the 4th time and was told I needed to pay to upgrade. The amount charged is totally ridiculous. How are you charging me to keep me as a customer. Make it make sense. At this point I really just want to settle my accounts and run as far away as possible from this ****ty business.