1 reviews | Active since Aug 2019
REAL BAD SERVICE FROM MTN TANTAMOUNT TO THEFT
I bought air time of R250 with 900 minutes ***. I was able to use my air time for 3 days and it was suspended. 1. I than called MTN on the 3rd of July 2023 spoke to Yamkela who told me that my number has been suspended due to suspected *****. She promised to escalate this matter to her team leader asap. Yamkela further assured me that my matter will be resolved after 2 working days. There was no reference for my call given. 2. On the 6th of July 2023 I called MTN again to follow up on my unresolved matter. I spoke to Naomi who sold me the same 2 days story as Yamkela. I told her that the 2 working days has lapsed already. She promised to urgently escalate to her manager. No reference was given again by Naomi. 3. On the 9th of July 2023 I called MTN again to follow up on my unresolved matter. I spoke to Khensani told me a totally different; ANNOYING; UNACCEPTABLE STORY. She said that it takes 30 days to resolve this matter. I really find MTN UNREASONABLE STUPID. I NEED TO USE THIS AIR TIME AS I RUN MY WORK WITH IT. I DO NOT ACCEPT THE 30 DAYS STORY. MTN MUST UNLOCK MY AIR TIME TODAY OR REFUND ME I WILL GO TO COMPETITORS.
