real bad service from MTN
try to phone MTn they put the phone down on me - I am trying to end my contract with them as it has run out but they still deduct money from my account - Now I have to go to the bank and reverse the debit- this after I went the one of there branches to confirm that the contract ended.
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Replies (2)
MTN South Africa's replyOfficial
13 Nov 2018, 08:02Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's reply13 Nov 2018, 08:02
Official
Good day
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please bear with us while we investigate the matter. We will revert to you.
Warm regards,Mazwi ZumaComplaints Analyst
MTN South Africa's replyOfficial
14 Nov 2018, 14:13Good day Nico,
Thank you again for your post.
As per our telephonic conversation, the contract has been cancelled and a credit is being passed onto your account for this month's debit.
Rest assured, it is not our intention to displease you and look forward to improving on the service delivery to you.
Warm regards
Mazwi Zuma
Complaints Analyst
Thank you again for your post.
As per our telephonic conversation, the contract has been cancelled and a credit is being passed onto your account for this month's debit.
Rest assured, it is not our intention to displease you and look forward to improving on the service delivery to you.
Warm regards
Mazwi Zuma
Complaints Analyst
MTN South Africa's reply14 Nov 2018, 14:13
Official
Good day Nico,
Thank you again for your post.
As per our telephonic conversation, the contract has been cancelled and a credit is being passed onto your account for this month's debit.
Rest assured, it is not our intention to displease you and look forward to improving on the service delivery to you.
Warm regards
Mazwi Zuma
Complaints Analyst
Thank you again for your post.
As per our telephonic conversation, the contract has been cancelled and a credit is being passed onto your account for this month's debit.
Rest assured, it is not our intention to displease you and look forward to improving on the service delivery to you.
Warm regards
Mazwi Zuma
Complaints Analyst