Read the comments and improve your product

I opted for MTN Fixed LTE month-to-month contract for R699 and paid the pro rata and month fee with my credit card for R969.

Then a couple of days after they debited my account for R969.

Then a week later on my chosen debit date(remember I paid a month ahead) the debit for R650 something.

While this nightmare was happening, my router stopped working. MTN doesn't respond and instore they can't replace the router because every router is connected to a sim. Or so I have been told.

So I was with MTN 6 days and opted to cancel my contract. Then they simply did nothing. Useless.

I since just reversed the debits, paid the fee but is still out my R969 from the credit card.

If I think about them, I just write a threating email to them, and hope they wake up.

Modern businesses make it difficult for us to do business with them because no one makes customer service easy.

There is 100 different departments for every little issue, and it's nightmare to get someone on the phone. It took about 5 minutes of pressing buttons just to get to speak to someone, and then I was never at the right department.

I am basically writing this for free because it doesn't seem that MTN read these comments either, or doesn't respond.