Re: Unresolved. Subject: Follow-Up on Previous Communication Regarding Inaccurate InformationRe: MTN Documents/ MTN Woodmead cancelled REQ***..Unresolved. Subject: Follow-Up on Previous Communication Regarding Inaccurate InformationRe: MTN Docume

Subject: Urgent Request for Resolution of Account Cancellation 04 December 2024

Dear Mpho@MTN,

I hope this message finds you well.

I have previously contacted MTN multiple times and left several messages, but unfortunately, I have not received adequate responses. As advised, I reached out to sales for more accurate completion dates as advised by MTJ cindultants, but the lack of follow-up has been concerning. Since 29th November 2024, I have been receiving only automated responses, indicating a significant communication breakdown.

I feel misled by both MTN and the Woodmead store, particularly after submitting cancellation letters to Karabo Sizwe. As you pointed out, the consultants appear to lack the necessary training, leading to misinformation that seems driven more by commission incentives than a genuine desire to resolve customer concerns.

On our recorded call from 7th January, I was clearly misinformed by yourself as well when my line was migrated to prepaid. I specifically inquired about any hidden charges, even though the account had already been cancelled on 4th December 2024. Last payment made ***4 which was the completion of 36 month contract.Why was the cancellation not processed at that time? Hence donot agree with this last invoice whereby have referred to ombudsman

As I mentioned in our initial conversation, you confirmed that my account would be migrated to prepaid, and I notified you last week as well.

I have now provided all the required information to assist in resolving this issue. Given the circumstances, including the closure of the business since COVID-19, and the fact that I have already involved the relevant authorities (including SARS), I expect this matter to be addressed promptly. The automated responses and the recorded conversations with MTN, along with the attached screenshots, should provide further clarity and support for the authorities.

I trust that we can now work towards a swift resolution. Thank you for your attention to this matter.

Best regards, M. Hassen

-------- Forwarded message --------- From: ebucorpsales <***> Date: Fri, 29 Nov 2024, 22:33 Subject: Deals Request a call back - *** To: <***>

Y'ello

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