<p>It's really annoying to wake up and getting an sms from MTN saying you've been credited with 1 gig, who the **** asked for this one 1gig anyway? Then you get this "Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 75MB FREE which expires in 5 days. Ts and Cs apply." "Y'ello! Thank you for purchasing an Internet bundle during our Internet promotion. You have received 500MB FREE which expires in 15 days. Ts and Cs apply" "Y'ello! You've been successfully re-subscribed to the MTN 1GB bundle. See www.mtn.co.za for Ts and Cs" after I was sent a message saying it was unsubscribed the bundle.. I called the call centre spoke to Paula Mashishi which she confirmed that I've been unsubscribed to this so I read her the sms that Ive been re-subscribed to this 1GIG data bundle that I haven't requested once again as she checked on the system she told me that she cant see anything on her side that shows ive been re-subscribed then she said she's gonna ask someone which she said she doesn't know why I've been re-subscribed to this bundle thing. Then you'll be sending messages saying I need to pay whatever amount or you'll suspend my account. Who the **** must pay for this now?? How many times must I ask to be unsubscribed to this stupid bundle??? Really though, MTNSA IS REALLY ****EN STUPID. Let's do this please don't send me your top ups, don't send me any smses from Mtn whatsoever. All I'll do is pay for then phone that's all. I really don't need all the smses,data and airtime you send on the 14th of each month, please keep that. I'm really tired of MTN. It's not even a week one has to be on hello Peter about this company and seeing all the complaint about Mtn you really wonder what the ****en are these ****ers doing.. When are you going down?? I'm tired of Mtn and their lies. To show they don't care about theirs customers but the money. They forgetting without these customers they couldn't have business really. If you can't solve my problem please give me a contact number of your CEO. This is horrific and as you can see all I do is complain about MTN... WHAT THE **** ARE YOU DOING</p> <p> </p> <p>DON'T ****EN SEND ME YOU'RE ****EN APOLOGIES COS YOUR NOT DOING WHAT I ASKED FOR FROM THE BEGINNING AND ALL YOU DO IS ****EN LIE.. </p>
Good Day Seipone,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please be advised that all the Recurring Self Service bundles were removed on the 10 August 2016 and currently there are no bundles active.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
Good Day Seipone,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Please be advised that all the Recurring Self Service bundles were removed on the 10 August 2016 and currently there are no bundles active.
Be assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Best regards,
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