MM
Michael M
1 reviews | Active since Feb 2016
27 Feb 2016, 10:04
RE : REQ:***
Hi Thabelo<br> <br> That's what puzzles me the most as to how can you guys have no records of where the airtime went to.<br> The number I provided is the correct number. Thats the airtime i get on the contract and on the 16th (i assume early hours 17th) It was all GONE!
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MTN South Africa's replyOfficial
01 Mar 2016, 16:31Hello samoge,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you are on a Broadband Top up contract and you get provisioned with data not minutes. Please note that you were allocated your monthly data on the 14-02-2016 and it was used up in the morning of the 17-02-2016. The data was depleted due to internet usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you are on a Broadband Top up contract and you get provisioned with data not minutes. Please note that you were allocated your monthly data on the 14-02-2016 and it was used up in the morning of the 17-02-2016. The data was depleted due to internet usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply01 Mar 2016, 16:31
Official
Hello samoge,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you are on a Broadband Top up contract and you get provisioned with data not minutes. Please note that you were allocated your monthly data on the 14-02-2016 and it was used up in the morning of the 17-02-2016. The data was depleted due to internet usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
Kindly be advised that you are on a Broadband Top up contract and you get provisioned with data not minutes. Please note that you were allocated your monthly data on the 14-02-2016 and it was used up in the morning of the 17-02-2016. The data was depleted due to internet usage.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Best regards,