1 reviews | Active since Feb 2017
Re : Poor / Bad Service MTN Mokopane
<p>In June 2016 my Samsung Galaxy S6 Edge got ******. It was reported at MTN Mokopane and even then the procedures were not followed but sorted later. We had to complete claim forms which was lost and or not loaded on the system. We had to pay in R5000-00 cash for the insurance. Up until today we have no Cellular phone and no information is locked on the system. I have info from MTN customer care that they will follow up and that they received the R5000-00. But even this does not reflect on MTN system according MTN Mokopane on 13 February 2017. Jaco is the only person who attempted to assist us and he has to search for the documents.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***