JB
Julian Brook-Owen
1 reviews | Active since Jun 2015
01 Jun 2015, 12:35
Re: Pay as you go - lost credit [#***8]
I have three numbers with MTN. Contract for my phone (350), Data for my Tab, Pay as you go for my Daughter. My daughters phone loses credit without being used. I reported this and got no response other than the no reply mail issuing a ref: MTN REQ:*** It hap[pened gain...same response. Reported it to a branch - they gave me a USSD to check subscription - the number is subscribed to nothing. So where are the credits going? Clearly MTN have no interest in resolving this so I am now going to close all my accounts.
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MTN South Africa's replyOfficial
10 Jun 2015, 12:10Hello Jools1969,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that on the number provided when the data is depleted it will b billed from your airtime. With regards to your daughters number can you please provide it to us in order to investigate and assist.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that on the number provided when the data is depleted it will b billed from your airtime. With regards to your daughters number can you please provide it to us in order to investigate and assist.
Best regards
Mantoa
REQ:***
MTN South Africa's reply10 Jun 2015, 12:10
Official
Hello Jools1969,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that on the number provided when the data is depleted it will b billed from your airtime. With regards to your daughters number can you please provide it to us in order to investigate and assist.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. Kindly note that on the number provided when the data is depleted it will b billed from your airtime. With regards to your daughters number can you please provide it to us in order to investigate and assist.
Best regards
Mantoa
REQ:***