RE : PATHETIC SERVICE

<p>Hi Yahya</p> <p>Thanks For Your Reply Yet Still The Same Service</p> <p>I Had Sent The Phone In The Second Time Around</p> <p>And I Called The Call Centre Now They Say That The Phone Has Been Rejected As There Is A Small Dent On The Bottom Of The Device So I Ask The Guy I Was Speaking To (LEEFA) 15/11/2016 3:30PM , Why Did The Phone Come Back To Me Initially When It Was Clearly Still Defecting , Apparently The Phone Was Perfect After The Repair Guy Did A Software Upgrade For The (SIM READER) Waste Of Time!!!</p> <p>The SIM READER Was Exactly The Same When I Collected The Device Very Stange , Maybe Its Climate Change .</p> <p>PLEASE SORT OUT THIS ISSUE </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>PATHETIC SERVICE</p> <p>Hi </p> <p>I Trust You Are Well</p> <p>I Am Currently Very Disappointed With The Service I Had Recieved With MTN (PATHETIC SERVICE) </p> <p>I Recently Upgraded My Contract With MTN On The 10 September 2016 With A CAT S60</p> <p> </p> <p>CAT S60</p> <p>(IMEI : ********** ********** 7)</p> <p>Upgrade Date : 10/09/2016</p> <p> </p> <p> </p> <p> </p> <p>A Month Later The Phone Was Giving Me Signal Issues So I Took It To SSS Cellular As They Are CAT'S Repair Centre</p> <p>SSS Told Me To Take The Phone Back To MTN So They Could Re-place The Device As There Is No Spares In The Country </p> <p>So I Took It To MTN At The Mall@Carnival And They Booked It In As I Told The Guy MPHO Exactly What SSS Has Said About The Device So The Device Was Returned On The 02 November 2016</p> <p>Stating That The Phone Has Been Repaired. Clearly The Repair Guy Didnt Do His Job Correctly!!!!</p> <p>I Put In My Sim Card In The Store And The Phone Was Still Giving Me The Same Signal Issue So I Told The Guy To Send It Back</p> <p>As MTN Needs To Re-place The Device As The Device Was Booked For Assessment To Re-place So Far I Have Got No Response From The Store And I Have Been Trying To Contact Them On ********** 627 Continuously Yet There Is No Answer </p> <p>I Called ********** 00 Continuously And They Say That They Dont Have The Phone And I Need To Call The Store Yet Again The Store Does Not Answer Their Line. I Dont Have The Time To Go To The Store And Wait For An Hour At A Time So They Can Waste My Time As I Am A Business Person And I Cant Waste My Time Continuously Going Into The Store. </p> <p>I WANT A BRAND NEW PHONE URGENTLY</p> <p> </p> <p> </p> <p>Thanks</p> <p>Darren Naidoo</p> <p>BDR SUPPLIERS cc<br />TEL : ********** 683<br />Fax : ********** 522<br />CELL : ********** 483<br />EMAIL : **********</p> <p>VAT REG No : ********** 459<br />REG No : CK***<br />Level One Contributer (EME 135%)</p> <p><br />Nov 15, 2016<br />26 minutes ago<br />Official business reply:<br />Good afternoon Darren</p> <p>Thank you for bringing this matter to our attention.</p> <p>We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.</p> <p>All our handsets go through full Quality assurance tests before being issued out to clients. For as long as your handset complies with all warranty guidelines, our HVRC will be happy to assist with all the repair issues you might be having or replace it depending on the nature of repair/fault.</p> <p>Kindly book your handset in at the MTN Carnival Mall store so it may be sent to our Repair Centre. HVRC (Repair centre) is guided by the handset Manufacturers Repairs guidelines and in accordance with their Standards and mandate.</p> <p>You may request a loan handset, however this will depend on availability.</p> <p>Please be advised there is a quote rejection fee of R330.00 incl. vat applicable when the repair quotation is rejected by client or the quote has expired. This is a standard business rule. </p> <p>Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.</p> <p>Kind regards</p> <p>Yahya</p> <p>REQ: ********** <br /> Public Comments</p>