HB
Henry B
1 reviews | Active since Mar 2009
21 Apr 2015, 07:18
Re-occurring incorrect billing
Mtn does not bother to respond to my query below. Submitted a week ago. I hope mtn will respond to this, I'll keep on reporting their bad service. <br> <br> My contract is pegged at 129.00 per Month and I noticed my March account reflects R143.99 I had the same problem last month. Problem was corrected. Mtn keeps on omitting my R14.99 credit (RECURRING SMS100 DISC )as per contract. I was given a choice of a refund or credit to my mtn account. I opted for the refund to my banking account. I only have the one banking account. For their security reasons I have to divulge my personal data, ID, Bank account no, home address, mtn pin no, via e-mail. Hackers will have a field day with my personal data. All mtn has to do is credit the bank account where mtn recovers my cell contributions. Aft all it is their mistake. This problem has been going on since 2 April 2015.<br> I also want mtn's assurance that this problem/mistake/discrepancy will not occur again .<br> Ref: March *** Mobile *** [#***]<br> Helene<br> Mobile ***<br>
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MTN South Africa's replyOfficial
04 May 2015, 09:30Hello henbot,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit of R29.98 was passed into your MTN account on 31 March 2015. Note that on the 2nd of May 2015 you only payed R99.02 instead of your normal R129.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit of R29.98 was passed into your MTN account on 31 March 2015. Note that on the 2nd of May 2015 you only payed R99.02 instead of your normal R129.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply04 May 2015, 09:30
Official
Hello henbot,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit of R29.98 was passed into your MTN account on 31 March 2015. Note that on the 2nd of May 2015 you only payed R99.02 instead of your normal R129.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A credit of R29.98 was passed into your MTN account on 31 March 2015. Note that on the 2nd of May 2015 you only payed R99.02 instead of your normal R129.00.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Best regards,