Re MTN Device Insurance Be Warned

My experience with MTN Device insurance underwritten By Guardrisk and aministered by Admyntec has been nothing short of atrocious. I commenced this insurance on 18/9/2020 . A monthly debit order of R49.67 was authorised and it proceeded after receiving my Samsung Galaxy A10s. A few months ago I had to call to remind them to debit my account, Then on the weekend of 31/10 and 1/11 the debit order was processed 4 times. I reversed the incorrect 3 payments on my banking app as is my right and notified the insurance on the 2nd November ,a Monday. They sent an sms saying the mistake was being corrected prior to my call so I asked that it not be processed. I was ignored. Today I received an sms saying that they could not access funds and my policy was cancelled. I called and ,to my horror was answered by an agent who was incapable of speaking intelligable English, As A person with a number of years as a call centre agent in my professional capacity, I cannot believe that this is what the client is expected to tolerate. I shudder to think what these inept people would do with a claim if they cannot manage simple debit orders,. I sincerely hope this warns off potential clients as it is definitely not anywhere near a service and should be terminated