Re: MTN - * - OVER CHARGED [#*0]

Item: MTN South Africa
Rating: 2
Author: MARIKA S

I sent the following e-mail to customer care on the 16th of November 2015: (they sent a acknowledgement e-mail with the *** the same they) No response yet. Good morning, When I upgraded this contract, I was told that the tariff would be only R589-00. I also attached the contract summary where as proof. But on my monthly statement it was deducted as R763.56 ( a difference of R174.56 per month). Please investigate and give feedback a.s.a.p. I attached all the necessary documentation. Thank you,

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Replies (1)

MTN South Africa's replyOfficial

25 Nov 2015, 10:36

Hello KOERIE,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the SME and CORPORATE Department for assistance.

Regards
Nompumelelo
REQ:***

MTN South Africa's reply25 Nov 2015, 10:36

Official

Re: MTN - *** - OVER CHARGED [#***0]

Re: MTN - * - OVER CHARGED [#*0]