RE:INSURANCE DISPUTE/ UNFAIRLY DECLINED

My name is Elzaan Lemmert and I have been paying dutifully R270(incl.insurance)for my greyS3mini to the Account Holder(Acc No:A***).My phone was ****** in May 2015, when I claimed for it,I was told that the insurance was loaded on the incorrect number? Which means I am sitting with no phone and due to a consultant's error, my claim is being declined.This is utterly ridiculous and I a violation to my consumer rights! I have sent an email also to your insurance company&have called MTN numerous times but no response.I have been a loyal MTN customer since I got a mobile phone and this is how I am being treated Danville the consultant did not once state that insurance is loaded on a number.He didn't even ask, which number is the S3 mini?Frankly,I do not care,how your systems works.No one in this life,should pay for something and then you are told afterwards that all that money is lost! I worked for an insurance company myself and when a client pays for something and has a legimate claim,the client gets back what was paid. And don't tell me that there is nothing one can do, Your consultant made a mistake, and I want my phone.SIMPLE!!!