1 reviews | Active since Apr 2015
Re-instet my account
The Legal department about my contract with MTN. I am seriously tired with this back and forth of this contract. Last month i called MTN(Legal department) to inform them about my account that i have payed up with them. what i mean by paid up, is the actual amount that was left in order for me to finish paying off the contract. Most of last year i was unfortunate with work, as a result i was struggling to pay my account. But when i started working by October i started paying off my account. Now i got a consultant from Nortons Attorneys in January saying that i have to pay 6000 for the account, with out complaining i continued paying the account as i have bee paying between R700-900 a month, i told them because i am out of town i can only pay at MTN stores they didn't have a problem with that. They sent me a statement with all the figures that accumulated in my account, what was shocking is that they added cancellation fee, which i have never cancelled my account with MTN.(i need an explanation) .In February i went to MTN as usual to pay my account they tell me that my account is fully paid, infact i over paid and MTN has to refund me R900. but
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Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
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Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
The matter has been escalated to the relevant department for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***