Re-Dissappointment with Service Quality

Wilma Mabena 10817 Motlhaping Street *** *** 19 August 2025

Dear Sir/Madam

RE-DISAPPOINTMENT WITH SERVICE QUALITY

I am writing to express my disappointment with the worst service I have received from MTN franchise at Springs Mall. Despite being a loyal customer I have experienced a problem when I asked for a refund on the 15 August 2025 of the product which I purchased on the 12 August 2025. The store manager was called to assist with the processing of refund but she refused to refund me telling me that the head office must first approve or disapprove first.

Impact: This poor service has affected me financially as I desperately needed money at that time. Cost of coming back again in the shop are an inconvenience too.

Request: I kindly request that MTN must resolve the issue promptly by providing a refund compensation for unnecessary travelling cost and for the inconvenience caused.

NB: The product was hand delivered to Chantel who is the manager at the shop intact, sealed, original package.

Sincerely Wilma Mabena *** ***