DP
Dirk P
1 reviews | Active since May 2015
22 May 2015, 12:21
Re-Connection of line
I believe that there is a strike on at the moment and that the call centre wont take any calls, <br> I have phoned 808 - 173 and emailed collection, customer care and send a query on the self service website.<br> No response as yet.<br> All i need is to make an arrangement to connect my line again <br> Surly MTN being one of the biggest companies in South Africa will have a back up plan if there is a strike?<br> please assist urgently, thanks
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Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 12:04Hello Dirk 32,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line has been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line has been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
MTN South Africa's reply27 May 2015, 12:04
Official
Hello Dirk 32,
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line has been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***
Thank you for your post
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
According to our records your line has been reconnected.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Bronwyn
REQ:***