tK
thea K
1 reviews | Active since Feb 2014
12 Aug 2015, 16:14
re charge vouchers
I bought airtime from the above spar voucher number SAPHXL50P9GT and charged it on my Nokia 1320 and one minute later all my money was gone, i can proof that I made no phone calls or sms or and usually R60 last me 3 days . I have a contract through auto page and they also confirmed they don't know where the money went. My billing statement will proof that. This is not the first time it has been happening on a continues bases since moving to Durban. I went to our spar, and they said I must contact you. I as a consumer have rights and will take this matter to the highest level necessary
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
28 Aug 2015, 11:32Hello KLUE,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced.
Kindly note that we do not have access to your number because you are with Altech Autopage as a service provider, you would need to call them for assistance with your account.
We only have access to MTN SP and Prepaid clients.
Warm regards,
Willem
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced.
Kindly note that we do not have access to your number because you are with Altech Autopage as a service provider, you would need to call them for assistance with your account.
We only have access to MTN SP and Prepaid clients.
Warm regards,
Willem
REQ:***
Best regards,
MTN South Africa's reply28 Aug 2015, 11:32
Official
Hello KLUE,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced.
Kindly note that we do not have access to your number because you are with Altech Autopage as a service provider, you would need to call them for assistance with your account.
We only have access to MTN SP and Prepaid clients.
Warm regards,
Willem
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced.
Kindly note that we do not have access to your number because you are with Altech Autopage as a service provider, you would need to call them for assistance with your account.
We only have access to MTN SP and Prepaid clients.
Warm regards,
Willem
REQ:***
Best regards,