1 reviews | Active since Mar 2012
Re: Billing error query USD REQ:*** [#***1
This goes back to my original problem. When I checked the limit, it was set to R10. How did the bill go to over R7000? This was after the consultant told me that the downloads would stop once data is finished. When I told MTN this, they told me that its because it was an open line. So whats the point of a credit limit if the line is open? The consultant must be held accountable for this. Pls confirm that this is no longer an open line.<br> <br> Previous response:<br> <br> Hello theforce,<br> <br> Thank you for your post.<br> <br> We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. <br> <br> In order to set up a limit on your number, please dial *141*5#.<br> <br> A URL report will be e-mailed to you, which will give a breakdown of the data usage.<br> <br> Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not and the credit limit is increased.<br> <br> Regards<br> Rajesh<br> REQ:***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Note the credit limit and usage limit is 2 different tools.
The usage limit will prevent for the account to be billed extra on the account.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not and the credit limit is increased.
Please be advised that the usage limit on the account is set up 9-6-2015.
The charges on the June invoice is before the usage limit has been set up. The charges is from 20-5-2015 until 20-6-2015. No charges added after the 9-6-2015 for data and calls.
Kind Regards,
Alice van der Merwe
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Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
Note the credit limit and usage limit is 2 different tools.
The usage limit will prevent for the account to be billed extra on the account.
Please note that all applications follow a credit vetting process, during this process your credit history and rating is evaluated in accordance to the National Credit Act, which provides us with a score based on your affordability. This then determines whether you qualify for the additional line or not and the credit limit is increased.
Please be advised that the usage limit on the account is set up 9-6-2015.
The charges on the June invoice is before the usage limit has been set up. The charges is from 20-5-2015 until 20-6-2015. No charges added after the 9-6-2015 for data and calls.
Kind Regards,
Alice van der Merwe
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