cC
charles C
1 reviews | Active since Mar 2012
03 Aug 2015, 07:54
Re: Billing error query USD REQ:*** [#***1
Thanks for responding to my query. I have a few questions<br> <br> 1. Please provide a cost breakdown of the data used. The breakdown should also reflect that the data that was purchased once the data finished.<br> 2. Can you please confirm that the line is no longer an open line.<br> 3. What is being done about the consultant who renewed the contract?<br> 4. What is the credit limit for?<br>
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MTN South Africa's replyOfficial
18 Aug 2015, 13:05Hello theforce,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to billing and they have advised that the charges were deemed as valid and correct.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to billing and they have advised that the charges were deemed as valid and correct.
Best regards
Mantoa
REQ:***
MTN South Africa's reply18 Aug 2015, 13:05
Official
Hello theforce,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to billing and they have advised that the charges were deemed as valid and correct.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to billing and they have advised that the charges were deemed as valid and correct.
Best regards
Mantoa
REQ:***