Re allocation of a payment
<p>We had two contracts Numbers with mtn x and y. We made a payment to our mtn number x , But x was then changed to a pay as you go. Mtn asked if we could send proof of payment on number y but we sent proof of payment on number x . We were advise to sent this to an email address ********** This was done on the 28 of July 2017 still today nothing has been done. This was escalated to the following still no ********** ********** ; ********** <p> </p> <p>can you pliz assist with getting this resolved </p>
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation kindly be advised that i have received your proof of payment and logged a query with our banking department to allocate the payment ref no: ***
regards
mike
Complaints Management Team
Reference Number: ***4
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
As per our telephone conversation kindly be advised that i have received your proof of payment and logged a query with our banking department to allocate the payment ref no: ***
regards
mike
Complaints Management Team
Reference Number: ***4