Re-Activating of contract/service! Worst service in my life!

It is the worst cellphone company I have ever dealt with. My wife's cellphone, *** Johanna Roelofse ***, was blocked because of account arrears. She was in the hospital and sick for a long time. Now she is back home, and we are trying to reactivate the contract but to get hold of the right person was very frustrating. They send us from one person to another without any help. About 10 days ago, and that is for how long we tried to get help, we made contact with the legal department. Before then we made a payment of R14,000 to cover the arrears. The person we spoke to said that they can re-activate the contract but we must first pay the connection fee of R1,524-27. Nothing happened since then. Every day we phoned and every time they said it would be activated within 24 hours. Please do something or tell us just to cancel the contract. The one hand doesn't know what the other hand does. It is pathetic. My wife needs the phone urgently because I will be away for a while. And to get through to an MTN customer department takes hours. PLEASE PLEASE PLEASE! You do record conversations, go and listen to them, you will be ashamed. You can make contact with me, her husband as well: ***