IM
Irene M
1 reviews | Active since Oct 2012
23 Sept 2015, 07:50
RE: *** IMEI [#***0]
On 17.9.15 I complained about my Iphone that hasn't been repaired since 24.8.15. A reply from Farhaana at MTN the same day, promised to escalate this to the supervisory team. I am still waiting to hear from somebody at MTN.<br> Today I'm going to cancel my debit order until Mtn fix my account and charge me for using an Iphone 4 for the month of September. I am also going to cancel my contract and take a contract with one of the other service providers. This is terrible service and I won't put up with it any longer.
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MTN South Africa's replyOfficial
23 Sept 2015, 09:27Hello Irenecat,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration it has caused.
Kindly be advised that the phone has been repaired and it was dispatched on 2015-09-22, it will take between 2 to 3 working days to get to MTN, Westgate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration it has caused.
Kindly be advised that the phone has been repaired and it was dispatched on 2015-09-22, it will take between 2 to 3 working days to get to MTN, Westgate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Sept 2015, 09:27
Official
Hello Irenecat,
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration it has caused.
Kindly be advised that the phone has been repaired and it was dispatched on 2015-09-22, it will take between 2 to 3 working days to get to MTN, Westgate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We apologise for any inconveniences caused as a result of this. We understand the frustration it has caused.
Kindly be advised that the phone has been repaired and it was dispatched on 2015-09-22, it will take between 2 to 3 working days to get to MTN, Westgate.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***